Refund Policy

This policy complies with the South African Consumer Protection Act (CPA). Please read carefully before booking or purchasing.

1. Lash Extension Services

Deposits

All deposits are 100% non-refundable under all circumstances. Your deposit secures your appointment time and covers preparation costs. This includes cancellations, rescheduling, no-shows, illness, or change of mind.

Cancellations & Rescheduling

• 24+ hours notice: You may reschedule once, deposit transfers to new date
• Less than 24 hours: Deposit forfeited, new deposit required to rebook
• No-show: Full appointment fee charged

Satisfaction Guarantee

We offer a free fix within 72 hours ONLY if:

• You have followed our aftercare instructions 100% (no oil, no mascara, clean daily, no picking)
• You provide clear photos within 24 hours of noticing the issue
• The issue is not due to natural lash shedding

NOT COVERED: Natural lash shedding (you naturally lose 2-5 lashes per day – this is normal), damage from sleeping face-down, picking/pulling lashes, using oil-based products, mascara, or failure to clean lashes daily.

Allergic Reactions

A complimentary patch test is available 24-48 hours before your appointment. If you decline a patch test, no refunds will be issued for reactions. If you had a patch test and still react, we will safely remove the lashes free of charge – service fee is non-refundable.

2. Product Returns & Refunds

Change of Mind

You may return unopened, unused products in original sealed packaging within 7 days of delivery (CPA Section 20). You are responsible for return shipping costs. Refund issued to original PayFast payment method within 7 business days of receipt.

Defective or Faulty Products

Products must be reported within 30 days of delivery with photos to info@anytimelashes.co.za. We will replace, repair, or refund at our discretion. We cover return shipping for verified defects. After 30 days, manufacturer's warranty applies where applicable.

Items That Cannot Be Returned

For hygiene and safety reasons, we CANNOT accept returns of opened or used: lash glue/adhesive, individual lash trays, tweezers, lash cleansers, brushes, or any product that has been opened, used, or is not in resalable condition.

3. How to Request a Refund

1. Email info@anytimelashes.co.za within the applicable timeframe
2. Include: Order number, photos of issue, reason for return
3. Wait for return authorization – do not send items without approval
4. Ship to: Anytime-Lashes, 8 Akker Lane, Kriel, 2271

4. Damaged in Transit

Inspect your parcel on delivery. Report damage with photos within 24 hours to info@anytimelashes.co.za for immediate replacement.